It’s all too common for the team and I at THC to see hospitality businesses that rely on a few “go-to” team members to keep operations running smoothly. While these individuals may be competent and loyal, this approach creates a dangerous dependency. If they leave, get sick, or take a holiday for a ...

In today’s competitive hospitality industry, getting your menu right is more than just having great food or drinks—it’s about understanding what sells, what makes you money, and how to strike the perfect balance. We’ve seen firsthand how cafes, restaurants, and bars we work with have reduced their c...

In hospitality, we often focus on hiring for attitude—people who are friendly, hardworking, and team-oriented. That’s essential. However, another trait that is just as valuable and often overlooked is a natural inclination (propensity) toward systems.

You want to hire employees who don’t just follo...