With the first quarter of the financial year in NZ nearly complete and the new financial year starting in Australia on July 1st, we thought we would share an encouraging post on financial success. This blog shares a comparison of one of our current clients and highlights the achievements of a year o...

Here at THC, we say to clients, “You can’t manage what you don’t measure.” That’s never truer than when it comes to building a high-performing team. Whether you're running a café, restaurant, or bar, measuring key aspects of team performance and individual roles separates thriving businesses from th...

It’s all too common for the team and I at THC to see hospitality businesses that rely on a few “go-to” team members to keep operations running smoothly. While these individuals may be competent and loyal, this approach creates a dangerous dependency. If they leave, get sick, or take a holiday for a ...