The Plan

“Gallup finds that the quality of managers and team leaders is the single biggest factor in an organisation's long-term success.”

In the hospitality industry, the difference between smooth operations and daily chaos often comes down to one thing: having a clear, actionable operations plan. For managers, strong systems and processes aren’t just nice to have; they’re essential for keeping teams on track and delivering UGX (Unforgettable Guest Experiences).

On the Lead & Succeed Coaching Program, your THC Coach will work with you to strengthen the way your venue runs. Together, you and your coach will pinpoint the operational roadblocks, team challenges, and workflow gaps holding you back from leading a high-performing team.

From there, you’ll create a step-by-step action plan focused on what matters most right now. Each month, you’ll review progress with your coach, adjust where needed, and keep building momentum, so instead of firefighting, you’re leading with confidence and clarity.

The plans we develop together will prioritise high-impact improvements first, ensuring your venue has a rock-solid operational foundation before scaling up. Because when the basics are right, everything else gets easier and your team can truly shine.

The Tools

Once your action plan is complete, which clearly identifies the operational areas that need attention, we shift the focus to equipping you with the tools to run your venue effectively. This includes reviewing your current tech stack and standard operating procedures, as well as providing access to THC’s bank of ready-to-use templates, scripts, checklists, and systems designed to tackle both operational and financial challenges.

Building an effective operating system from scratch takes time researching, designing, testing, and refining, which most hospitality managers don’t have. Our resources are built from decades of industry experience and need minimal adjustment, meaning you can start using them straight away to improve performance.

We’ve supported hundreds of venues across New Zealand and Australia, from busy cafés to fine dining restaurants, casual eateries, bars, and multi-site groups. Every solution we provide has been tested, refined, and proven in real-world hospitality environments, so you can be confident they work. And because the industry never stands still, we continually update and fine-tune our resources to ensure they remain relevant, effective, and aligned with best practice.

The Help 

In hospitality, things rarely run exactly to plan. Last-minute challenges arise, priorities shift, and it’s easy for important tasks to slip through the cracks. That’s why in our Lead & Succeed Coaching Program, you’ll have a dedicated THC Coach in your corner. Your coach is there to guide you, hold you accountable, and help you execute your plans with confidence, all while supporting you to deliver industry-leading results. You’ll also track your operational and financial progress using practical tools like our Profit First Matrix, so you always know exactly where you stand.

You’ll be connected to a community of hospitality managers and leaders from cafés and restaurants to bars and multi-site venues. When a challenge appears, you’ll quickly discover others facing the same issue, as well as peers who’ve been there, solved it, and are now reaping the rewards. You’ll never be left to figure it out alone.

Our network is made up of like-minded food and beverage professionals across New Zealand and Australia, all committed to each other’s success. We share wins, resources, and proven strategies, while keeping each other motivated and accountable to keep moving forward.