Leo's 10 Ten Tips for Building a Hospitality Group or F&B Franchise

Leo shares insights and wisdom from many years working and leading in F&B Franchises.

1. Proving Your Concept
- Ensure your business is proven, profitable, and repeatable before considering franchising or scaling to multiple sites.

2. Systemisation is Critical
- Move all key business knowledge from your head into written or digital standard operating procedures for true scalability.

3. All Areas Need Systems
Systemisation isn’t just about operations—finance, marketing, HR, and every department need robust, well-documented systems.

4. The Turnkey Mindset
- Build your business so that someone new can operate it seamlessly with clear guides—turnkey operations are essential for franchising.

5. Importance of Strong Branding
- Develop a recognisable brand identity and foster customer loyalty for easier replication in new locations or franchises.

6. Support Franchise Relationships
Successful franchises have open, honest relationships between franchisors and franchisees, along with excellent training and ongoing support.

7. Role of Comprehensive Training
- Invest heavily in initial and ongoing training to set franchisees and managers up for success right from day one.

8. Structure Over Creativity
- Create structured routines and meetings for managers and teams; structure unlocks creativity and sustainable growth.

9. Regular Communication Matters
Schedule weekly, structured check-ins between owners and managers to keep everyone aligned and address challenges promptly.

10. Invest in Leadership Growth
- Prioritize coaching and development for leaders and managers, helping them (and the business) to scale and thrive long-term.