In hospitality, we often focus on hiring for attitude—people who are friendly, hardworking, and team-oriented. That’s essential. However, another trait that is just as valuable and often overlooked is a natural inclination (propensity) toward systems.

You want to hire employees who don’t just follo...

A relative of mine recently started as a kitchenhand at a busy local pub. He’s done five Saturday night shifts so far, and he added a Thursday shift to the mix this week. On the shift, the chef, who also works Sundays, looked at him and said, “So you’re the kitchen hand who leaves the plug in the di...

Over many years working with hospitality owners, we’ve seen it all too common for them to wear every hat in their business—manager, chef, barista, cleaner, and bookkeeper (especially when the company is new or small). But there comes a point when that’s no longer sustainable. The approach known as S...