All Episodes
Episodes
Episode 26 - Interview with Mark Shaw - Shaw Thing CX
In episode 26 of the Business of Hospitality (TBOH) podcast, James welcomes Mark Shaw, founder of SureThing CX, for an insightful conversation about the true impact of customer and guest experience in driving business...
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Episode 25 - Interview with Melissa Lind - GM at Knife Block Hospitality
In Episode 25, I speak with Melissa Lind, General Manager of Knife Block Hospitality in Wellington, New Zealand. Knife Block owns the ‘famous’ Charlie Noble as well as The Food Lab (Catering).
In this episode, Mel...
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Episode 24 - Interview with Matt Stanley - Co owner of Costa Taco
In episode 24, we chat with Matthew Stanley, a former New Zealand Olympic swimmer turned dynamic hospitality entrepreneur, with his brother Nick. Matthew shares his inspiring journey from representing New Zealand at...
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Episode 23 - Interview with Leo De Bartolo
In Episode 23, I host THC’s newest Coach and franchise expert, Leo De Bartolo. Leo’s extensive international experience working in leadership roles with groups and franchises makes him a fascinating guest on this...
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Episode 22 - Kerry Brannigan from Hygge at Clifton Bay
In Episode 22, I chat with Kerry Brannigan, Co-owner of Hygge at Clifton Bay - Hawkes Bay, New Zealand. Kerry and his wife, Robyn, had a vision in 2014 to create a Cafe that would be a special place for people to...
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Episode 21 - Interview with Sarah Franklyn
In Episode 21, I talk with passionate foodie and sales and marketing expert Sarah Franklyn from Impact Data. Sarah has been involved with the hospitality industry for over two decades and is an expert in customer...
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Episode 20 - Interview with Dominique Fourie McMillian (Co owner of Floriditas & Loretta)
In Episode 20, I talk with one of my most dynamic & thoughtful coaching clients, Dominique Fourie McMillian - Co-owner of Floriditas & Loretta in Wellington. Dom stands out as an inspiring female leaders in...
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Episode 19 - Interview with Hayden McMillian (Co owner of Floriditas & Loretta)
In Episode 19, I talk food, finance and business with Hayden McMillian, Co-owner of Floriditas & Loretta in Wellington. Hayden is one of New Zealand’s best chefs and fast becoming one the industry’s best business...
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Episode 18 - Interview with Benedikt Bouillon from Habit Consulting
In Episode 18 I host Guest Experience (GE) expert Benedikt Bouillon from Habit Consulting and NOW a Hospitality Business Coach with us here at The Hospitality Company (joined in July 2024) . Benedikt’s extensive...
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Episode 17 - Interview with Shaun de Vries from Open Pantry Consulting
In Episode 17, I got the great pleasure to chat with one of the industry’s smartest minds - Shaun de Vries from Open Pantry Consulting & The Principle of Hospitality Podcast. Shaun is a leading figure in the...
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Episode 16 - Interview with David Rigbye from Operandio
In Episode 16, I talk to David Rigbye, MD, at Operandio . David’s company (out of Melbourne) has developed industry leading software for frontline line staff in the hospitality and service industries.
In this episode...
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Episode 15 - Interview with Justin Clark, VP at Mr Yum
In Episode 15, I talk to Justin Clark, VP, Partnerships at Mr Yum . Justin is industry expert in the areas of CRM marketing, QR code ordering and F&B tech.
In this episode we discuss the importance and power of...
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