Why Hospitality Coaching with Us?

Experience & Results

James's two decades of coaching experience continues to help deliver outstanding results for the bold operators who seek to be successful leaders in our industry.

What areas of business does hospitality coaching cover?

Hospitality coaching with James covers what we call The five pillars of business. This framework helps clients organise themselves in a way that ensures they have a balanced approach to improving their business.

Most clients begin coaching with James with a couple of areas they are strong in but may have ignored the areas they don't understand or aren't interested in. This leads to underperformance and stress. 1-1 coaching with James will ensure clients excel in all of the five areas - then results follow.

Book a 30 min intro call with James

James O'Connell is one of New Zealand's most experienced hospitality business coaches. With 23 years of hospitality coaching experience and a passion for helping Owners and Managers succeed, James is considered one of the industry's most trusted business experts.

If you're looking to grow your business or improve your profitability, have a no-obligation chat with James and see if coaching is a good step for you.

Book Here

Coaching Reviews


Damien McDowell

Wynyard Pavilion  Auckland

"Doing the one on one sessions with James at The Hospitality Company has been the single best decision I have made for our business. Our management team is currently doing the Managers Course and are raving about that too."

Katherine & Ryan Dippie

Fife Lane Mt Manganui

"We have been working with James at The Hospitality Company now for over 3 years. His coaching and resources have been invaluable to us achieving our goals for our business and setting us up for a long and fruitful career in Hospitality. The value he has added to our business and as business owners is something we will benefit from for years to come."

Mel Lind

Charley Noble Wellington 

"James is very passionate and knowledgeable about hospitality business, which is refreshing coaching to get, tailored to our industry rather than a blanket rule approach. Thanks for the support!"

Fran Voza

Miro Christchurch

"I cannot recommend The Hospitality Company highly enough. I have been working with James and the difference in the way I manage the business is incredible. I always thought I was organised and structured but James has shown me how to work smarter not harder."

Bert Haines

Future Hospitality Group Queenstown

"I am very impressed with the business coaching that we receive from James at The Hospitality Company!"

Cam & Selina Davies

The Fat Duck Te Anau

"We have been working with The Hospitality Company for just over two years. It has been an amazing journey so far. James is a highly professional coach who’s coaching, guiding and resources have been invaluable to us in becoming a "much better business".

PJ & Sam

People Like Us Arrowtown

"James has been a huge part in our sustainable growth and moving forward in a ‘Business Like Manner’.
We now understand and teach solid businesses practices in our Hospitality outlets.

James Arnott 

Cook Brothers Hospitality Group  Auckland

"THC are a great company and awesome people to work with. These guys really get hospitality and have the skills and experience to make a real impact on their clients. They really care about ensuring their clients succeed."

Book a call with James