Episode 25 - Interview with Melissa Lind - GM at Knife Block Hospitality

In Episode 25, I speak with Melissa Lind, General Manager of Knife Block Hospitality in Wellington, New Zealand. Knife Block owns the ‘famous’ Charlie Noble as well as The Food Lab (Catering).

In this episode, Mel shares her personal insights about what it takes to become a successful hospitality leader. From picking the right place to work to understanding that success comes with commitment and resilience, this episode is thoughtful and honest.

Mel also shares thoughts on how the industry and individual businesses can become and remain competitive. We examine the importance of ‘staying honest’ in building a high-performing business and the need to prioritise employee experience over customer experience.

This episode offers valuable takeaways for both owners and managers.