All Episodes
Episodes
Episode 18 - Interview with Benedikt Bouillon from Habit Consulting
In Episode 18 I host Guest Experience (GE) expert Benedikt Bouillon from Habit Consulting . Benedikt’s extensive global career has seen him work in world leading Hotels and F&B operations.
In this episode,...
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Episode 17 - Interview with Shaun de Vries from Open Pantry Consulting
In Episode 17, I got the great pleasure to chat with one of the industry’s smartest minds - Shaun de Vries from Open Pantry Consulting & The Principle of Hospitality Podcast. Shaun is a leading figure in the...
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Episode 16 - Interview with David Rigbye from Operandio
In Episode 16, I talk to David Rigbye, MD, at Operandio . David’s company (out of Melbourne) has developed industry leading software for frontline line staff in the hospitality and service industries.
In this episode...
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Episode 15 - Interview with Justin Clark, VP at Mr Yum
In Episode 15, I talk to Justin Clark, VP, Partnerships at Mr Yum . Justin is industry expert in the areas of CRM marketing, QR code ordering and F&B tech.
In this episode we discuss the importance and power of...
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Episode 14 - Interview with Paul Wilson from Chomp
In Episode 14 I talk to Paul Wilson, CEO & co-founder of Chomp.
Paul is an industry leader in the food safety space and he and his outstanding team have created New Zealand’s leading food safety software.
In this...
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Episode 13 - Interview with Olivia Hale from Digital Influence
In Episode 13 I talk to Olivia Hale, Partner & Client Services Manager at Digital Influence.
Olivia is an expert in Digital Marketing and in this podcast we pick her brains as to the best strategies for a...
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Episode 12 - Interview with Richard McLeod from Loaded
In Episode 12 I talk to Richard McLeod, CEO of Loaded
Richard is one of the smartest guys in the hospitality industry and it was great to get this time to chat about the industry and gain his valuable...
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Episode 11 - Measure employee performance & improve your results.
In this episode we look at why creating a culture of performance is needed to improve results.
Measuring performance is critical to a clear and successful working relationship with all your employees. Employees need...
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Episode 10 - Interview with Bert Haines from Future Hospitality Group
In Episode 10 I talk to Bert Haines, Director and General Manager of Future Hospitality Group in Queenstown.
Bert and James Ace have created one of the most respected hospitality groups in the country. The company won...
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Episode 9 - Financial planning to improve your profit
Episode 8 - Interview with Leon Magowan-Wilson, Co-founder of Epic Hospitality
In Episode 8 I talk to Leon Magowan-Wilson, Co-founder of Epic Hospitality in Wellington and hear about what it takes to lead a successful multi-site hospitality company.
Leon tells the story of the early days and...
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Episode 7 - Interview with Seb Burke from Blue Lake Eatery
In Episode 7 I talk to Sebastian (Seb) Burke from the Blue Lake Eatery & Bar (Tekapo) and Burkes Brewing Company.
Seb’s a numbers guy - in this episode we hear how he and his team took the restaurant from 4% to 20...
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