Redefining Profit and Passion in Hospitality

Hi, I'm Stephen

I’ve spent over 12 years in the hospitality industry, from cocktail bars and restaurants to sales and marketing, and every step of the way, I’ve learned how resilient, creative, and inspiring this industry can be.

Today, as a Hospitality Business Coach with The Hospitality Company, I work with venues across New Zealand and Australia, helping them overcome challenges, strengthen systems, and drive profitability through a best-practice business model that works.

When I start working with a new client, we begin with an open and honest conversation to have a real look at where their business stands and where they want it to go in the next three to five years. Having a clear goal and vision is crucial. Once that’s in place, I guide them through identifying and tackling their biggest challenges, one step at a time. It’s about working on the business, not just in it. We use THC's Business Blueprint as the cornerstone of this strategy.

The issues many venues face today, like rising costs, shrinking margins, and market uncertainty, can feel overwhelming. My approach is to break those problems down into manageable, actionable pieces. 

At The Hospitality Company, our coaching framework is world-class and proven. We’ve helped hundreds of hospitality businesses across Australia and New Zealand reach greater profitability and stability by combining financial discipline with robust, scalable systems. These are the cornerstones of sustainable success in an industry that never stops evolving.

To stay ahead of trends, I travel, read constantly, and follow global hospitality news. I believe that once you think you know it all, you’ve already stopped growing. Staying humble and curious keeps me adaptable, and helps me bring fresh insights to my clients every day.

What drives me most is seeing people unlock their potential. When a client overcomes a challenge that’s been holding them back for months or years, it’s electric. Helping someone rediscover their confidence and love for what they do, that’s when I feel most alive.

My goal is simple: to leave this industry in a better place than when I found it. If I can help business owners unlock the growth and opportunity in their business, then I’ve done what I set out to do.