Level 1 Courses
Here at THC, we know how important it is that every member of the team is performing at their highest standard. These courses will instill your frontline staff with both the practical and leadership skills required for contributing to a successful business.
The Business of Hospitality 101 Course
This course will teach staff the key aspects of what it takes to build a successful hospitality business.
What they'll gain:
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Education on the business of hospitality
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Confidence to be engaged in the business and its goals
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Understanding about how to play the game of business as an employee.
Finance 101
Empowering staff to take responsibility for their role in the business's profitability
What you'll learn:
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Understanding of the business's critical numbers
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How to improve the businesses finances
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How to support sales growth
Delivering Great Service 101
This course if for F&B front of house staff looking for training on how to improve their approach to service.
What you'll learn
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What is great service
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Why is great service important
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The three steps to great service
Hospitality Excellence
This courses teaches F&B staff the why and how of great hospitality.
What you'll learn:
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What is hospitality
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Why hospitality is important
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How to deliver a unforgettable guest experience
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Hospitality in action
OBM - An employee guide
This course will teach staff how open book management works in a hospitality business.
What you'll learn:
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What is OBM
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How does it work
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How a huddle works
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How to be a line owner
