Level 3 Courses
Time invested in your people is time invested in your business. This course transforms your team leaders into key assets, equipping them in the areas of communication, finance, and systems building.
The Hospitality Management Academy
This course teaches managers how to become Business Leaders.
This course is made up of 20 lessons and the total course time is 12 hours and 30 mins.
What you'll learn:
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How to move from manager/supervisor to leader
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How to manage the businesses critical numbers
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How to support systems development
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How to contribute to the sales and marketing within the business
- and much more
The Kitchen Management & Menu Engineering Course
Help your Kitchen Managers and Chefs make a profit from food.
What you'll learn:
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How to create a profitable kitchen
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Gain an in-depth understanding of kitchen finance
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How to an effective communicator
Level 2 Courses
Providing a sturdy foundation, these masterclasses will give you and your team the methods and knowledge to run a business that is financially savvy and cutting edge in its industry.
The Financial Planning & Leadership Course
Sharpening your financial planning and communication skills using Open Book Management
This course will teach you the theory and practice of Open Book Management and equip you to have confidence in your team and their relationship with the business's finances.
What you'll learn:
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How to implementation of OBM
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How to effectively engage your team
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How to teach the key numbers
The People & Culture Course
Attract & Retain Great People
The people and the culture of your business are fundamental to its success. This course will lay out a clear plan to achieve your vision and ensure its fulfillment.
What you'll learn:
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How to attract talent
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How to effectively and efficiently train your team
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How to grow your team and improve retention
The Hospo Sales & Marketing Course
Attract more customers and turn them into raving fans.
This course will focus on the key areas of your marketing that will drive up sales and ensure that you are putting your time and resources in the right places.
What you'll learn:
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A framework for a 'best practice' Sales & Marketing Plan
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How to grow a fan base not just a customer base
- How to effectively build repeat business
The Feedback Course
This course has been designed to help supervisors, managers & owners give more effective feedback.
What you'll get:
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A proven system for giving feedback
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How to organise a feedback meeting
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How to practice and train for successful feedback meetings
Loaded - Wage Management
Master the roster and wage management systems in Loaded
What you'll learn:
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Learn how to build your roster
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Learn how to adjust your roster to control wages
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Learn how to work with your managers to improve the numbers in your business.
Loaded - Stock Management
Mastering Stock Management in Loaded Reports
What you'll learn:
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How to set up the stock modules
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How to successfully manage the system to drive results
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How to engage your team in stock management
The Interviewing Course
This course has been designed to help supervisors, managers & owners run successful interviews and hire the right candidates.
What you'll get:
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How to prepare for an interview
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How to conduct a successful interview
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How to provide post interview correspondence
Level 1 Courses
Here at THC, we know how important it is that every member of the team is performing at their highest standard. These courses will instill your frontline staff with both the practical and leadership skills required for contributing to a successful business.
The Business of Hospitality 101 Course
This course will teach staff the key aspects of what it takes to build a successful hospitality business.
What they'll gain:
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Education on the business of hospitality
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Confidence to be engaged in the business and its goals
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Understanding about how to play the game of business as an employee.
Delivering Great Service 101
This course if for F&B front of house staff looking for training on how to improve their approach to service.
What you'll learn
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What is great service
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Why is great service important
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The three steps to great service
Hospitality Excellence
This courses teaches F&B staff the why and how of great hospitality.
What you'll learn:
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What is hospitality
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Why hospitality is important
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How to deliver a unforgettable guest experience
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Hospitality in action
Finance 101
Empowering staff to take responsibility for their role in the business's profitability
What you'll learn:
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Understanding of the business's critical numbers
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How to improve the businesses finances
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How to support sales growth
OBM - An employee guide
This course will teach staff how open book management works in a hospitality business.
What you'll learn:
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What is OBM
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How does it work
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How a huddle works
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How to be a line owner
