Date: Starts 25^th August 2025

• Part 1- A four hour in person training
• Part 2 -6 x 2 hour online workshops
• Part 3 - A four hour in person training

(Further dates to come, please register below if you’d like to stay informed.)

As a hospitality manager, you know the pressure of keeping your business thriving in Auckland’s challenging environment. It’s time to enhance your skills and lead with confidence.

This workshop series is your opportunity to make a real impact on your team and operations.

Your Trainer will be Benedikt Bouillon.

Take your Team to the next Level

Restaurants - Hotels - Pubs - Cafés – Wineries

Our 8-week course is designed for Hospitality Managers and Supervisors eager to sharpen their skills in Finance, Leadership, and Guest Experience.

If you’re a Manager looking to grow your career, you’ll enjoy hands-on in-person sessions and interactive online workshops, plus the chance to connect with peers across Auckland.

For Owners, sending a key team member is a smart investment in developing your existing and future leaders who will drive your business forward.

Course Structure

 The programme provides 20 hours of training spread across 8 weekly sessions. The first and last sessions are 4-hour in-person workshops, while the 6 sessions in between are 2-hour online calls. You'll focus on:

• Finance: Learn to interpret financial data and translate it into actionable operational strategies.
• Leadership: Master managing your team, setting strong goals, and communicating effectively to get the best out of every employee.
• Guest Experience: Enhance guest journeys, upsell as a service, turn complaint guests into fans, and build lasting loyalty.

Every session comes with a practical assignment designed to drive real-time outcomes, fostering a more successful operation and a robust leadership culture.

Why should you join?

• Develop Financial Acumen: Learn to take control of your department’s financial health and make informed decisions that positively impact the bottom line.
• Enhance Leadership Skills: Discover techniques to inspire, motivate, and effectively manage your team, setting them up for success.
• Achieve Operational Excellence: Learn how to optimize processes and resources, driving efficiency in your operations.
• Master Guest Experience: Gain the skills to turn guests into loyal advocates for your venue.

Transform from Within

 When your team is trained and motivated, every day runs smoother. With proactive and engaged staff, you'll see less staff turnover, improved guest experiences, and a genuine sense that everything is under control. This course empowers you and your team with the skills to build a stronger leadership culture and achieve real operational success.

Program Feedback