Clients’ ROI highlights
| The venue | Net operating profit | Profit added | In |
|---|---|---|---|
| Gold Coast fast-casual | 12.75% → 19.75% | +$265,000 | 12 mths |
| Lakeside restaurant, Deep South | 6.7% → 17.4% | +$215,000 | 12 mths |
| Wellington restaurant | 6.21% → 14.6% | +$185,000 | 12 mths |
| Byron Bay fast-casual, NSW | 6.5% → 12.5% | +$170,000 | 12 mths |
| Central Otago fast-casual | 15.28% → 19.25% | +$280,000 | 12 mths |
Winning In Wellington - PROFIT up $185,000 in 12 months - From 6.21% to 14.68%
Over the last 2 years, we've been working with a Wellington restaurant that transformed its business by focusing on rigorous financial discipline and smarter operational systems. The results? A huge shift in Net Operating Profit (NOP) across the year.
In 2023, they experienced extreme swings — with some strong months but also significant losses. However, from July, they began coaching and implemented our THC business methodology, and the results speak for themselves.
In 2024, every month delivered a positive result, with much more consistent profitability and fewer surprises.
The key takeaway?
With the right systems, cost controls, clear financial targets, and coaching, hospitality businesses can move from rollercoaster results to predictable, stable profit — even in tough trading months.
| Month | 2023 NOP % | 2024 NOP % |
|---|---|---|
| April | 27.0% | 11.0% |
| May | 7.5% | 13.0% |
| June | -3.5% | 9.5% |
| July | 9.3% | 18.2% |
| August | -7.0% | 21.4% |
| September | -5.0% | 17.0% |
| October | 18.0% | 16.5% |
| November | 13.0% | 10.4% |
| December | -3.4% | 15.0% |
Big Gains in Byron Bay (NSW) - PROFIT up $170,000 in 12 months - From 6.5% to 12.5%
Our fast-casual client in Byron Bay achieved impressive net operating profit growth, rising from 2% to 12% in FY23 and from 6% to 17% in FY24. This success was driven by working weekly with their THC Hospitality Business Coach, who made financial literacy for owners and their teams the first priority.
By improving accurate costing and stock management, the team gained tighter control over expenses and margins. Additionally, they focused their time on the 20% of activities that deliver 80% of the results, streamlining operations and maximising impact. This holistic approach empowered the business to build stronger financial foundations and achieve sustainable profitability, setting them up for continued success.
| Quarter | FY23 NOP (%) | FY24 NOP (%) |
|---|---|---|
| Q1 (Jul-Sep) | 2% | 6% |
| Q2 (Oct-Dec) | 8% | 12% |
| Q3 (Jan-Mar) | 12% | 17% |
| Q4 (Apr-Jun) | 4% | 15% |
Heating up on the Gold Coast - PROFIT up $265,000 in 12 months - From 12.75% to 19.75%
Over just 12 months working with a THC Coach, this Gold Coast fast/casual restaurant dramatically improved its net operating profit. By implementing stronger stock control systems, enhancing financial planning and governance, and investing in their managers through THC’s courses and group coaching programs, the business saw profits soar.
Quarterly net operating profit jumped from 11–17% in FY23 to an impressive 16–25% in FY24. This remarkable growth highlights the power of combining operational discipline with leadership development. With tighter cost control and a more skilled, engaged management team, the restaurant set a new standard for profitability and positioned itself for long-term success.
Here is a chart showing the business's substantial improvement in Net Operating Profit and the best in yet to come for this outstanding clients.
Financial Discipline & Investment in People....it's a winner everytime.
| Quarter | FY23 (%) | FY24 (%) |
|---|---|---|
| Q1 (Jul-Sep) | 11% | 19% |
| Q2 (Oct-Dec) | 9% | 16% |
| Q3 (Jan-Mar) | 17% | 19% |
| Q4 (Apr-Jun) | 14% | 25% |
Winning In The Deep South - PROFIT up $215,000 in 12 months - From 6.7% to 17.4%
The graph shows the remarkable transformation of this lakeside restaurant(in a small tourist town) over recent years. In 2020, the business was struggling, recording an average net profit of –11.2%. At that time, the two owners were heavily involved on the floor and in the kitchen, each working over 60 hours a week just to keep the doors open — and still losing money.
By 2022, things began to turn around once they started working with a THC Coach, with net profit improving to 11.7%, thanks to a renewed focus on accurate costing, tighter financial controls, a clear approach to sales & marketing and introducing better systems and processes.
Fast forward to 2024, and the business is now achieving a strong 14.5% average net profit. Even more importantly, the owners have transitioned from working in the business to working on the business. They shifted their focus to leadership, strategy, and building a high-performing team. This shift allowed them to step away from day-to-day operations and create a sustainable, profitable restaurant that can thrive without their constant presence.
This journey is a testament to the power of strategic planning, financial discipline, and investing in people and systems — turning a struggling, owner-dependent business into a thriving hospitality success story.Over just 12 months working with a THC Coach, this Gold Coast fast/casual restaurant dramatically improved its net operating profit. By implementing stronger stock control systems, enhancing financial planning and governance, and investing in their managers through THC’s courses and group coaching programs, the business saw profits soar. Quarterly net operating profit jumped from 11–17% in FY23 to an impressive 16–25% in FY24. This remarkable growth highlights the power of combining operational discipline with leadership development. With tighter cost control and a more skilled, engaged management team, the restaurant set a new standard for profitability and positioned itself for long-term success.
Here is a chart showing the business's substantial improvement in Net Operating Profit and the best in yet to come for this outstanding clients.
Financial Discipline & Investment in People....it's a winner everytime.
| Year | Net Operating Profit (%) |
|---|---|
| Year 1 | 6.7% |
| Year 2 | 17.4% |
| Year 3 | 17.1% |
From a Job to a Business - PROFIT up $255,000 - From -11.7% to 14.5%
The graph shows the remarkable transformation of this lakeside restaurant(in a small tourist town) over recent years. In 2020, the business was struggling, recording an average net profit of –11.2%. At that time, the two owners were heavily involved on the floor and in the kitchen, each working over 60 hours a week just to keep the doors open — and still losing money.
By 2022, things began to turn around once they started working with a THC Coach, with net profit improving to 11.7%, thanks to a renewed focus on accurate costing, tighter financial controls, a clear approach to sales & marketing and introducing better systems and processes.
Fast forward to 2024, and the business is now achieving a strong 14.5% average net profit. Even more importantly, the owners have transitioned from working in the business to working on the business. They shifted their focus to leadership, strategy, and building a high-performing team. This shift allowed them to step away from day-to-day operations and create a sustainable, profitable restaurant that can thrive without their constant presence.
This journey is a testament to the power of strategic planning, financial discipline, and investing in people and systems — turning a struggling, owner-dependent business into a thriving hospitality success story.three years, our client and South Island Gastropub achieved remarkable improvements in net operating profit, growing from 6.7% in Year 1 to 17.4% in Year 2, and sustaining a strong 17.1% in Year 3. A focused approach to cost of goods management, strategic sales improvements, and expert guidance from their THC Coach drove this impressive growth. By focusing on and optimising food and beverage costs, enhancing menu strategies, and building more efficient systems, this gastropub significantly boosted profitability and operational performance. These results highlight the power of disciplined financial management and tailored coaching support in transforming this award-winning hospitality business.
graph shows the remarkable transformation of this lakeside restaurant(in a small tourist town) over recent years. In 2020, the business was struggling, recording an average net profit of –11.2%. At that time, the two owners were heavily involved on the floor and in the kitchen, each working over 60 hours a week just to keep the doors open — and still losing money.
| Year | Average Net Profit (%) |
|---|---|
| 2020 | -11.7% |
| 2022 | 11.7% |
| 2024 | 14.5% |
The list of former or current clients who made it to the Amex Cuisine List of 2025
Loretta
Miro
No.7 Balmac
Onslow
Sundays
The Engine Room
The Fat Duck
The French Cafe
The Finery
The Glass House at Brick Bay
The Oyster Inn
50-50
Cazador
Cassia
Charley Noble
Coco’s Cantina
Earl
Fife Lane
Floriditas
King of Snake
Little Savanna
Logan Brown
Are you ready to build your F&B Venue into a high-profit lifestyle business?
Client Portfolio
