FOR F&B MANAGERS, SENIOR CHEFS, SUPERVISORS & TEAM LEADERS.
CLASSES
Designed to develop the knowledge & skills of managers & supervisors.
Consistent professional development
Knowledge-rich content
Industry specific
Focused on improving business skills
‘Classes’ runs each month via Live Training on Zoom, and serves as an industry-leading professional development service for F&B Managers & Supervisors. James O’Connell hosts the classes, which are designed to help managers become high-performing leaders in our industry.
Who’s Classes For?
✓ Owners who want to invest in their best and brightest people
✓ Owners who understand that managers and team leaders are the single biggest factor in the business's long-term success
✓ Owners who want to help managers grow their understanding of business, management & leadership
✓ Owners who want to improve their profitability
✓ Owners who want to have the freedom to ‘work more on their business’ and take holidays
✓ Managers who want to gain a deeper understanding of their role
✓ Managers who want to grow their ‘value to the market’ by learning more and leading better
Consistently investing in your Managers delivers returns for your business.
Gallup has spent decades studying what separates the best-performing businesses from the rest. The single biggest factor?
Your managers.
Not your concept. Not your location. Not your menu. The people running your shifts.
Here’s what the global research found, and why we built the Managers programme around it.
The numbers & reasons why you’d want to grow great managers:
✔︎18% higher employee engagement
✔︎12.5% improvement in productivity
✔︎ 8.9% increase in profitability when managers receive proper coaching and development.
✔︎ 2x retention
✔︎ 11% more profit, is what shows up in businesses that consistently invest in developing their people.
✔︎ 67% vs 2% employee engagement when a manager focuses on their team’s strengths, versus when they don’t. Same team. Same uniform. Different leadership.
✔︎ 42% of all staff turnover is preventable, and the majority of leavers point to one thing: how they were managed day-to-day.
✔︎ Upskilling managers lifts managers’ own engagement by 10-22%
Programme Feedback
“I give the Managers Programme a score of 10/10. I loved it.”
— Debbie
“The programme has helped me understand our owners’ way of thinking, planning & goal setting.”
— Glyn
“Fantastic session today and it really got me thinking & feeling more aligned with my goals as I was feeling a bit lost starting the programme.”
— Katie
“The programme gave me practical leadership skills that I can apply every day at work. It helped me become a more confident manager and better understand how to both support my team and our guests.”
— Julia
“ I found the programme very informative, and the new learnings have got me excited about my role.”
— Jack
“The programme was very well put together. Having been in the industry for 15+ years, it was great to learn new things, and I found all the information very helpful.”
— Mike
“Info provided was excellent and delivered results quickly.”
— Seb
“I just wanted to say a massive thank you for the programme. It’s reignited my passion for good hospitality.”
— Hunter
