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How to Build a World-Class Customer Experience 2020-09-21T06:11:03+13:00

This e-learning module discusses the four steps toward world-class customer experiences

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  • Elearning
    Complete online at your own pace (Self-paced)
    • $25.00 excl. GST


This e-module provides hospitality owners and managers with a clear understanding of how to approach customer (guest) experience.

We all used to talk about 'great service' as if it was synonymous with what the guest felt. And we used to talk about 'punters' who were patrons of our businesses as mere commercial transactions. The 21st Century business context is dramatically different. Customer experience has become a guest experience; the sort of experience that provides the sort of 'wow' moments that ensure a long relationship of patronage.    

Our Deliverables

Understand the difference between guest experience and customer service

Understand the four steps (toward world-class guest experience)

Hear some detail and examples  

Some tips on how to engage your team in WOW guest experiences 

Who's this for?

Hospitality Owners

Hospitality Managers

Hospitality Supervisors

... and Front of House teams