The skills shortage … sorry we didn’t mean for you to skip a few heartbeats

One of the many life lessons that eventually penetrates once you are over 40 is no matter what the problem is it pays to always ask the person in the mirror first – which partially explains why Mr Hospitality spends so much time looking in the mirror. This week, we’ve been doing a bit of [...]

Industry stress, first dates and how to get her number!

One of the consequences of stress is that it makes it much harder to achieve some of the things that would make our lives a little less stressful or at least more productive. The Hospitality Industry is stressful because it represents a complex process that involves sales and marketing, multiple production elements, service, fulfilment and [...]

Are Supervisors running your business? Oh dear … RIP

The Hospitality Industry is rife with Supervisors who have been called Managers … which is a serious problem for EVERYONE involved.  Here is a quick quiz to identify whether you have a serious problem:  Q: Is your ‘manager’ financially literate enough to know & understand your Profit & Loss Statement? Q: Is your ‘manager’ actually [...]

In the context of Sales, do we have more to learn from Retail?

A trendy café on George Street, Dunedin: As I’m sitting alone in an anonymous café - for the purposes of this blog. I’ve decided I really like Dunedin. It has that ‘European’ feel that I don’t currently have the time to experience for real and miss in Christchurch. I’m sitting in the window seat with [...]

Why efficient & polite isn’t good enough any more …

No stories or anecdotes in this blog … just ONE strong and simple point that I don’t what anyone to miss. Once upon a time … marketing was a narrow science; it was all about the product. Then the technological age complicated matters, product development became increasingly sophisticated and competitive, and marketing drove itself by [...]