Another, and another favourite hospitality business bites the dust. We are told that it is all due to Covid-19, and we are told it is not Covid-19. We are told it is because of over-supply, industry-wide under-pricing, not clever enough branding, not possessing the ‘secret sauce’, the ‘one crucial step’. We are told it is [...]
About James O'ConnellThis author has not yet filled in any details.
So far James O'Connell has created 40 blog entries.
Click and collect sounds like a process dream, it sounds efficient.My mind goes straight to the character Gradgrind in Charles’ Dickens’ novel Hard Times. You don’t have to have read the novel to get my point. The name of the character and novel is enough. Google ‘Chapter 2 - Hard Times’ – and you’ll really [...]
On a LIVE Covid-19 call to the industry this morning, under the subject of ‘People Stewardship’ James asked me this question: In terms of organisational culture, what thoughts or advice do you have for Hospitality Owners & Leaders facing the end of L4, L3 and then starting business again - in essentially a New World. I [...]
As the Hospitality industry faces huge challenges as we move to Level 3, we wanted to remind you about possible funding for Business Planning with The Hospitality Company via the Regional Partners Network. The Hospitality Company has been a service in the RPN for a number of years. We have supported a number of hospitality [...]
I’m going to confess something that is certainly going to get me into trouble. Last year, on an early Dunedin morning, after my eldest son’s graduation, I had to rush straight to Christchurch Airport. Before the crack of dawn, and with my other two young adult children in the car, I drove slowly out of [...]
I love my stepson dearly, but the 2018 fidget spinning phase just about did my head in. The fidget spinner has the same impact on me as the team-meeting that attempts to address a complicated challenge with immediate action and no meta-strategy. I know full well, the meeting time is wasting away. I tend [...]
There’s nothing like experiencing the industry from the inside, and the outside, on the same day. On Monday (Feb 24), I was in Queenstown facilitating a Hospitality Leadership Workshop with a thoughtful group of twenty hospitality leaders, and in one of my favourite places in the world. Lucky me. As is usually the case, [...]
This week 17-year-old Mia Griffiths has provided us all with an important gift. She bravely called out appalling racist customer behaviour. All the evidence suggests that Griffiths’ employer supported her immediately and comprehensively. For the rest of us, it is a timely reminder of employer responsibility and the steps that we must take before such [...]
Back in June I asked, do you want to improve your profit? And I argued for the practice of Open Book Management (OBM). Here’s another reason for committing to OBM ... It’s August, and right now I’m sitting in the Michigan sun, watching the crowds enjoy their #488 Erin’s Evil Twins or #422 Eddie’s Big [...]
Loving the spirited ‘café quality’ discussion prompted by Penny Flanagan and Sam Mannering this last week on stuff.co.nz. Flanagan calls for New Zealand café’s to generally ‘do so much better’ critiquing diverse elements of her experience from wobbly tables to the, ‘order at the counter and take a number on a stick’ service model. These [...]