The Hospitality Culture Course 2019-11-06T17:51:08+13:00

Probably the single most powerful business strategy that doesn’t get taught at business school.”

– Danny Meyer   

Come and learn why a strong culture of HOSPITALITY will transform your business. 

HERE is a step-by-step course that shows you how to build a strong culture of hospitality that will ensure your business is a FAVOURITE for decades. 


This is real entrepreneurial spirit and management at work. 

You’ll come away from this training – thinking;

 “Why didn’t I hear this YEARS ago … but thank goodness I understand now!” 

A strong culture of hospitality WILL deliver –    

  1. Increased revenue 
  2. Dramatically enhanced team engagement & performance 
  3. Dramatically reduced recruitment/hiring costs 
  4. Employee AND customer loyalty  
  5. Adaptive teams & developing talent 
  6. Higher levels of individual productivity – each individual worker ‘creates’ more revenue
  7. Consistently higher levels of work-place satisfaction and happiness
  8. Dramatically reduced marketing costs
  9. Growth … and,
  10. A more valuable business! 

You will love this, and it will create the best team discussion and ACTION ever!

Who should attend?

EVERYONE in the business!  

Drive it from the top, but this is an ‘every-person’ event.  

Online Training Dates:

Lesson One     March 2020

Lesson Two     March 2020

Lesson Three  March 2020

You only need to turn up to your computer screen and experience LIVE training from CULTURE trainers with direct experience within Danny Meyer’s Union Square Hospitality Group (New York’s favourite for decades) and within many businesses from small to very large. 

This is it – this is CHALLENGING. This is intelligent. This is practical, and it transforms daily experience and revenue reality.  


The Training Objectives are:

  • Why a culture of hospitality must come FIRST
  • What is ‘Hospitality’ as a business strategy?
  • What is the difference between Service & Hospitality?
  • Why a culture of Hospitality is critical RIGHT NOW? 
  • How to MEASURE cultural progress
  • The importance of a Net Promoter Score (NPS) and Employee Net Promoter Score (eNPS)
  • How to BUILD a culture of hospitality
  • How to SUSTAIN a culture of hospitality
  • How your culture will improve the VALUE of your business  

The Hospitality Culture Course
March 2020

$ 295
  • One price per business
  • Unlimited number of Attendees from Your Business
  • Access to Three LIVE Video Trainings (1.5 Hours)
  • PDF Summary & Training Notes
  • Tools and Templates
"This training is smart, well-researched and built on empirical evidence. Two years in the making, we have refined and turbo-charged this material. There is simply nothing like it in New Zealand."
Founder - The Hospitality Company