Testimonials 2018-11-25T21:17:38+00:00

“With the help of The Hospitality Company, we’ve had a 220% increase in our net profit.”

Liz Perkins, Monteith's Alexandra

“Joining The Hospitality Company has changed the way we do business, even though we have been operating for over 20 years we now have a structured approach to knowing the numbers and planning for the future. We know where we are financially and where we want to be.
Our leadership team is loving the new skills and knowledge they learning which is great for productivity and the company culture.
James has a unique background in Hospitality but it is the fact that it is combined with proven business systems that I think sets them apart.
Looking forward to watching our business grow.”

Jon Rickard - The Garden Shed and Circus Circus
“We met James through a webinar and contacted him about wage costs not knowing that I was opening the door to a whole new way of doing business. We haven’t looked back, the business has improved and we have grown as business owners and our team has gained from leadership training, goal setting and an improved Jester House culture.”
Judy and Steve, Jester House Tasman
“I think Coco’s has always been a great restaurant, but it hasn’t always been a great business, and that was the goal. Through James, and the Hospitality Company we are well on our way to achieving this.

I had done a bit of business coaching in the past and had got a lot out of it, but I always felt like there was something missing, the coaching was great at the big stuff but what I really needed was support and ideas around how to do the day to day stuff better. The fact that James’s coaching is hospitality-specific and is helping us with real time issues has meant we are getting support when and where we need it.

On the financial literacy scale, Coco’s was probably about a 3 (the term ‘financial’ anything scared us!) I know by the time James has finished with us we will be a 10! and our staff, guests and business will all be better for it.”

Renee Coutler, Coco's - Auckland
“The difference between Ordinary and Extraordinary is just adding that little ‘extra’, The Hospitality Company will add that extra to you, your team and your business.”
Eddie Parker - General Manager, 35 South and Alongside
“Thanks you for being an instrumental part in the Brick Bay story and for the learning and development you have inspired in my journey.”
Anna Didsbury , Brick Bay Wines and The Glasshouse

“We are smashing sales records with a happy team! Encouraging our team to understand the financial side of the business has made an amazing difference. They get excited by learning and understanding how the business works.

We have a team that support one-another and are providing the best level of service and hospitality we have ever provided. The Hospitality Company have helped make this happen. Thank you!”
Sam and PJ, La Rumbla & Slow Cuts, Arrowtown
“I have been working with James O’Connell from The Hospitality Company for two years and he has become an important part of my business both as a mentor and Hospitality Business Coach. His knowledge and enthusiasm for the industry is second to none. He manages to combine teaching the principals of business as well as dealing with issues as my needs require. He has a positive and vibrant personality and speaks honestly. He continues to encourage and challenge me to take the necessary actions for improving and growing my business.
If you are looking for someone to help you grow your business James is the man!”
Troy Sheridan, Shawtys and Ministry of Works, Twizel
“I have found James form The Hospitality Company to be invaluable to me as a financial and business coach. As a business owner, his mentoring has been focused on my particular needs and requirements. He has an engaging personality, great sense of humor and a keen intellect. A straight talker who wants his client to be challenged and to grow. I have seen myself flourish under his tutelage and have no hesitation in recommending James to any prospective clients.”
Dawn Sneddon, Flame Bar and Grill Queenstown
“I’m really invigorated by the coaching and it has really given me some awesome energy to approach the business with fresh perspectives.”
Dan Paine - The Tuck Shop & Matakana Cinemas

Current or Previous Clients include:

Monteiths Alexandra – Alexandra

35 South & Alongside – Paihia

Amigos – Wanaka

Flame Bar and Grill – Queenstown

Coco’s Cantina – Auckland

The Engine Room  – Auckland

Cazador  – Auckland

Tiger Burger – Auckland

Little and Friday –  Auckland

Brick Bay – Matakana

Jester House – Tasman

Denniston Dog – Westport

The Garden Shed – Auckland

Circus Circus – Auckland