What to Expect
This course ensures participants understand the difference between Service and Hospitality. They will learn why ‘hospitality’ is so important and how hospitality creates a happier and more productive work environment. Participants will learn KEY hospitable skills and how to create truly bonded guests.
Duration – 1 Day (6 Hours)
Time – 9am-3pm
Next Date – TBC
Location – 18A Dorset Street Christchurch OR In-house at your business. Click Here for details on our In-house Workshops
Who should attend? – Frontline employees and Managers who want to enjoy work more and improve their workplace performance.
Numbers – We take a maximum of 12 participants.
What you’ll learn:
- Learn what hospitality means
- Learn why hospitality is important
- Learn the difference between Service and Hospitality
- Learn about hospitality ‘culture’
- Learn how to create bonded guests
- Learn the language of hospitality
- Learn the power of hospitality strategy – at work and in life
A letter of participation will be provided for those who attend the full day workshop
Materials Supplied – worksheets and writing materials
Catering – Morning Tea will be provided
*Our Training Room and Office is close to cafés and eateries
The course will be led by James and Alexis O’Connell. The workshop will be interactive, visual and practical.
Fee – $275 excl gst per person
The workshop is accredited for a NZTE Capability Development Voucher. For details Click Here