This e-learning module discusses the four steps toward world-class customer experiences
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ElearningComplete online at your own pace (Self-paced)
- $25.00 excl. GST
This e-module provides hospitality owners and managers with a clear understanding of how to approach customer (guest) experience.
We all used to talk about 'great service' as if it was synonymous with what the guest felt. And we used to talk about 'punters' who were patrons of our businesses as mere commercial transactions. The 21st Century business context is dramatically different. Customer experience has become a guest experience; the sort of experience that provides the sort of 'wow' moments that ensure a long relationship of patronage.
Understand the difference between guest experience and customer service
Understand the four steps (toward world-class guest experience)
Hear some detail and examples
Some tips on how to engage your team in WOW guest experiences
Who's this for?
... and Front of House teams