About James O'Connell

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So far James O'Connell has created 36 blog entries.

How do I effectively protect my team from racism?

This week 17-year-old Mia Griffiths has provided us all with an important gift. She bravely called out appalling racist customer behaviour. All the evidence suggests that Griffiths’ employer supported her immediately and comprehensively. For the rest of us, it is a timely reminder of employer responsibility and the steps that we must take before such [...]

More evidence for the defence – Open Book Management!

Back in June I asked, do you want to improve your profit? And I argued for the practice of Open Book Management (OBM). Here’s another reason for committing to OBM ... It’s August, and right now I’m sitting in the Michigan sun, watching the crowds enjoy their #488 Erin’s Evil Twins or #422 Eddie’s Big [...]

Come on, cafe owners…we want better for you.

Loving the spirited ‘café quality’ discussion prompted by Penny Flanagan and Sam Mannering this last week on stuff.co.nz. Flanagan calls for New Zealand café’s to generally ‘do so much better’ critiquing diverse elements of her experience from wobbly tables to the, ‘order at the counter and take a number on a stick’ service model. These [...]

Pride of the South?

Southern pride is a thing … Speights may have inflated the “good on ya mate” character and humour of Central, but the understated warmth and humour captured by the Speights campaign still connects. Right here, in the Public Bar at the Ranfurly Hotel I can’t help but smile. There’s a large sign in black print [...]